You don't need an account to browse or place items in your cart. Ordering at ThePerchStore.net is fast and secure.  Just follow these simple steps to place your order.

To place your order, select any items in our store by selecting Add To Cart. At any time you may enter the shopping cart and change the quantities of an item or remove an item.

Checking Out

Step 1. Verify your order details, your Billing Address and your Shipping Address Information and add any comments you would like us to see with your order. You can make any changes as needed. 

Step 2. Select your Payment Information.

We have 4 Payment Options :

• Credit Card - Enter your credit card information. We accept MasterCard ,Visa, Discover.
• Paypal – Use your PayPal account or use a credit card to pay thru PayPal. You are not required to have an account with PayPal to use PayPal.  To learn more about Paypal go to www.paypal.com.
• Check or Money Order – Simply shop as you normally would. Add your selections to the shopping cart, your coupon (if you have one), and be sure to enter in your correct and full address so the shipping calculates properly and print the entire page. Mail it to: The Perch, 514 Daniels St. #325, Raleigh, NC 27605. At our discretion, we may (but not always) hold a personal check until it clears the bank. Another option for paying by check is to sign up with PayPal and use your checking account through them to make your purchase.
• Phone - Call us at 919-439-9047. We're a very small company, but usually available during business hours to answer any questions you have &/or take your order over the phone. If no one is available, just leave a message and we'll generally call you back within a few hours.      

Step 3. Submit your Order. Your order will then be processed and shipped within 1-3 business days. Shipping time via UPS varies depending on your distance from North Carolina. Please check all information carefully before submitting your order since errors or omissions may cause delays in your shipment. 

That's it !!  Your order will be on it's way as quickly as we can prepare your shipment.  If you have any questions, be sure to contact us by using our Contact Us Form or at our toll-free telephone number, listed below. 
 

Telephone Orders:  Order / Customer Service Line:  919-439-9047

Occasionally a customer may prefer to order by telephone.  No problem.  Simply give us a call at 919-439-9047. If we are not in the office, please leave your name and number and we will return your call promptly to take your order over the phone.  
 

Tracking Your Order

After your order has been shipped, we will email your shipment tracking number to your email address and you will be able to then track your UPS shipment at http://www.ups.com.  
 
 

Shipping

We do not ship to Post Office Boxes. This protects you from someone using your credit information and shipping to an unauthorized address.

United States - Destinations Within the Continental U.S.

We use UPS for our shipping within the 48 states. All orders within the continental United States are shipped UPS Ground, UPS Next Day Air, or UPS Second Day Air. Our online store will calculate the shipping costs for you within the Continental US. Most orders arrive in 2 to 5 days from when they are shipped depending on your distance from North Carolina.

Our shipping rates are based on the weight of your order. Your zip code is used to calculate the actual shipping costs using real-time UPS Rate Charts based on the service level that you selected. Your actual shipping costs are shown in your Shopping Cart during Checkout.

Outside the Continental U.S. - Hawaii, Alaska, Puerto Rico, Canada & other International Destinations

Unfortunately, we NO LONGER ship to International locations.

General Shipping Policies

• Orders cancelled after order placement will incur a 5% processing fee.
• Physical addresses that are incorrect or changed after order ships will incur a $10 fee (this is a fee charged to us by UPS). 
• In the event we are out of stock on an item at the time your order is being filled, we will issue a refund immediately upon shipping the rest of your order. Depending on the situation and if the item is expected back in soon (generally within the week), we will call or email you and give you the option of waiting for the item(s).

Discount Coupons

Discount Coupons allow you to take advantage of various discounts that ThePerchStore.net occasionally offers. Using your Discount Coupon is a simple process during your Checkout. Enter the Gift/Discount Code on the Payment Information screen.  

Notes: 
1. Only one Discount Coupon may be used per order. 
2. Order Values do Not include shipping costs when applying discounts.

Available Discounts:

Club Discounts - We offer Special Discounts to Clubs and Organizations that we advertise with and also to pet bird related websites that link to our site. If you would like to learn more have your representative contact us at 919-439-9047. 
 

Returns

ThePerchStore.net wants you to be happy with your purchases. If you are not satisfied with your purchase, we will accept most items returned within 14 days and issue a full refund of the product cost minus a 15% re-stocking fee. The shipping charges will only be refunded if we made an error on your order or due to a faulty product.

We will pay the return shipping costs if an item is being returned due to our error or a faulty product and we will pay the shipping back to you in this case if you want an item in exchange. If you are missing an item or received the incorrect item, please let us know immediately upon receipt of your order.

Please note: Opened Bird Gyms, Climbing Nets, Carriers, Cages, Bird Harnesses, Opened Food Items, and ANYTHING that has come into contact with birds are not refundable or returnable. Please contact us with any questions prior to purchase. This policy may seem strict, but it is designed to protect the health and safety of all our customers birds...and ours too!

Return Procedure

We will work with you whenever possible to resolve any problem(s) with your order.  It is imperative that you contact us before returning any merchandise using our Contact Us Form or by Calling us at 919-439-9047. We will issue a Return Material Authorization (RMA) Number. The RMA Number must be written on the return label. Any returns received without the RMA Number, will be refused at our receiving dock. Merchandise MUST be returned within 14 days after receiving your order.

After obtaining the required RMA number from us, you can then send the merchandise back to us via UPS. All products will need to be in their original, unused condition including all boxes and accessories. Please include a copy of your invoice with the return. Refunds are issued by check and will be sent to your mailing address as noted on your last order with us UNLESS you inform us of a new mailing address.

Please Ship the return via UPS to: 
ThePerchStore.net 
514 Daniels St. #325 
Raleigh, NC 27605 

Missing / Delayed Packages

Most orders arrive in 2 to 5 business days from when they are shipped depending on your distance from North Carolina. Some unusual items like Play Gyms, Cages will take longer in some cases.

Embroidered and screenprinted hats, T-Shirts and other apparel items generally take 2-3 weeks plus shipping time. These items ship to you directly from the artists and will therefore NOT delay the rest of your order. Cancellation of embroidered and screenprinted items is not permitted.

In the event that your package does not arrive, please contact us within 10 days of your purchase so we may investigate the matter further. ThePerchStore.net cannot be responsible for loss or damage claims made after expiration of the shipping carriers’ period of liability.

Missing Items

Although we strive for perfection, we are human and occasionally we make mistakes on orders. Missing item(s) must be reported to us within 72 hours of receipt of order. No exceptions.

Thank you for shopping with us. We appreciate your business and look forward to serving you with all your pet bird needs.

Joey